Dispatch and transit
Cold-chain packaging and tracked delivery from the United States.
United States
Domestic dispatch from our US operation for North American destinations, with documentation prepared in English.
International destinations
Transit is quoted per destination, because import rules for research-use materials differ by country. Every cross-border shipment carries research-use declarations and a safety data sheet.
Packaging
Discreet insulated boxes with phase-change coolant. Contents documented as laboratory reference materials.
Customs documentation
Research-use declarations and safety data sheets are prepared for every cross-border shipment, and reviewed with you during the consultation.
Where we ship
- United States
- Uruguay
- Chile
- Paraguay
- Bolivia
- Peru
- Brazil
- Mexico
- Colombia
Frequently asked questions
Where do you ship from, and to?
From our United States operation. Domestic destinations are dispatched on tracked cold chain; international destinations are quoted per consultation, because transit depends on the destination's import rules. Every cross-border shipment carries research-use declarations and a safety data sheet.
What happens if a shipment arrives damaged?
Photograph the packaging and contents and contact us within 48 hours of delivery. Cold-chain failures and transit damage are replaced at no cost, including reshipment.
How should the material be stored?
The sealed vial, which is powder, goes at -20 °C: a freezer, away from light. It keeps for 24 months that way. Once you dissolve it, it moves to a normal fridge at 2–8 °C, and is used within the window stated on its certificate of analysis (CoA). That powder is lyophilised — frozen and dried under vacuum — which is why it lasts so long.